Published on August 11, 2024 at 8 p.m. by Alison Ingle  
Courtney Haun

In today's health care landscape, patient experience has emerged as a crucial component in shaping the overall perception of health care delivery. 

The study Foundational Patient Experience: Analyzing 10 Years of Patient Experience Research by  Courtney Haun, assistant professor and director of Samford University's undergraduate health care administration program, was recently published in the latest issue of Patient Experience Journal (PXJ). PXJ is an international, open-access, peer-reviewed publication focused on research and proven practices related to understanding and improving patient experience.  

"This study is particularly special as it was conducted alongside my PhD dissertation chair and mentor, Dr. Geoffrey Silvera, whom I now consider a colleague and friend,” said Haun. “By analyzing over 12,000 references across 515 articles in the Patient Experience Journal from 2014 to 2023, we identified the top 10 most cited works. This analysis highlights key influences in PX scholarship and offers valuable insights for the future of the field." 

Haun joins a group of researchers, health care professionals, patients, family members and policymakers as contributors in leading research that impacts the delivery of service, safety and quality and their influence on the experience of patients, residents and families across health care settings. 

 "The contributions in PXJ continue to actively expand the research conversation on patient experience performance and improvement and the human experience in healthcare,” said Jason Wolf, PhD, CPXP, founding editor of Patient Experience Journal. "Their insights, ideas and challenges add momentum to the experience movement overall, reinforcing the power found in the sharing of ideas and evidence. As we continue to engage more individuals in the patient experience conversation, from researchers and academics to practitioners and innovators, PXJserves as an important connecting point in the growing patient experience community." 

You can download the full article here. 

 
Samford is a leading Christian university offering undergraduate programs grounded in the liberal arts with an array of nationally recognized graduate and professional schools. Founded in 1841, Samford is the 87th-oldest institution of higher learning in the United States. Samford enrolls 6,101 students from 45 states, Puerto Rico and 16 countries in its 10 academic schools: arts, arts and sciences, business, divinity, education, health professions, law, nursing, pharmacy and public health. Samford fields 17 athletic teams that compete in the tradition-rich Southern Conference and ranks 6th nationally for its Graduation Success Rate among all NCAA Division I schools.