Technology Services is pleased to announce that Help Desk support is now available 24 hours a day, 7 days a week. This includes nights, weekends, holidays, and campus closure dates. The official launch follows a soft launch of the service that began September 7th. With this added service, Samford faculty, staff, and students can now receive assistance with technology needs over the phone anytime. Hands-on assistance and email support will continue to be available Monday through Thursday from 7 am to 7 pm, and on Friday from 7 am to 5 pm.
This completes strategic technology plan initiative 1.4, "Creation of a 24x7 Help Desk". We hope that you will find this new service to be helpful and convenient. As always, please contact the Help Desk with any issues or concerns that you have regarding this new service or any other services provided by this department. The Help Desk can be contacted by phone at (205) 726-2662 or by email at firstname.lastname@example.org.