Technology Services (TS) at Samford University provides technologies to support students, faculty and staff. Services include classroom technology, wireless, administrative systems, email and support. The Service Desk is located in the University Library on the lower floor room 012.
Our mission is to enable and promote the effective use of information technology in support of the university.
Reflected in reliability, availability, serviceability, performance and continuous improvement of our products and services.
By providing a secure technology environment through awareness, education, tools and overall alignment to security best practices.
Fulfilling our obligation to most efficiently use all resources in our charge to support the university mission.
We value every individual, empowering all with technology, to greater contribution.
Serve as trustworthy, skilled professionals; studying, collaborating and working to meet unified goals.
The office of the Chief Information Officer oversees all technology-related services provided by the Technology Services department. The CIO is responsible for creation and maintenance of a strategic technology plan and ensuring the department is aligned with the overall university strategic plan. The Deputy Chief Information Officer is responsible for managing various Technology Services and campus-wide projects to enhance the mission of the University, and for the implementation of ITIL best practices.
The Enterprise Applications Group is responsible for the development and maintenance of all administrative applications, oversees all Ellucian Banner ERP related functions and integrations, project management, and application development.
The Enterprise Support Services Group includes all desktop support and Service Desk services, and evaluates new administrative and academic computing systems. Through the Service Desk this unit supports all technologies made available through the department. The desktop support team ensures timely replacement of all computing devices as part of the replacement cycle.
The Enterprise Systems Group includes all technology infrastructure related services including networking, server administration, and data center operations, ensuring the reliability of the Samford network and servers.
The IT Security & Compliance Group oversees all technology security and compliance related matters, and technology-related policy development. The Director of IT Security & Compliance also serves as the university’s information security officer (ISO). This unit works with other areas within Technology Services to build a secure computing environment for students, faculty, and staff.
The Learning Applications Group is responsible for academic computing technologies and instructional technology support, including the student computer labs and Technology in Learning Center. The unit supports all classroom technology and applications directly related to learning, including the online learning management system.